GoldenRoo KYC Policy

Last updated: 17.09.2026

The Company follows Know Your Customer (KYC) principles to help prevent financial crime and money laundering by identifying customers and conducting due diligence.

At any time, GoldenRoo Casino may request any KYC documents it considers necessary to establish the identity and location of a goldenroo-aus.com user. We may restrict access to services, payments, or withdrawals until identity has been sufficiently verified, or for another reason determined at our sole discretion within the applicable legal framework.

Risk-Based Due Diligence

We apply a risk-based approach that includes thorough due diligence and continuous monitoring of clients, customers, and transactions. In accordance with money laundering regulations, we use three levels of checks based on the customer, transaction, and associated risk:

• Simplified Due Diligence (SDD): applied to transactions presenting an extremely low risk that fall below the relevant thresholds.
• Customer Due Diligence (CDD): the standard verification and identification procedure used in most cases.
• Enhanced Due Diligence (EDD): applied to high-risk customers, large transactions, or circumstances requiring additional scrutiny.

When Full KYC Verification Is Required

In addition to the checks described above, completing the full KYC process is mandatory when a user:

• Makes cumulative lifetime deposits exceeding AUD 5,000.
• Requests a withdrawal of any amount through goldenroo-aus.com.
• Attempts or completes a transaction considered suspicious.

The user must provide basic personal information and upload the following documents:

1. A copy of a government-issued photo identification document, including both sides where required for that document type.
2. A selfie showing the user holding that identification document.
3. A bank statement or utility bill.

Proof of Identity Requirements

The identification document must meet all of the following conditions:

• It includes the holder’s signature.
• Its country is not among the restricted jurisdictions listed below.
• The full name corresponds to the customer’s name.
• It will not expire within the next three months.
• The holder is over 18 years of age.

Proof of Residence Requirements

A bank statement or utility bill must be supplied as evidence of residence. The document must satisfy these conditions:

• Its country is not among the restricted jurisdictions listed below.
• The full name matches both the customer’s name and the name on the identification document.
• It was issued within the last three months.

Restricted Jurisdictions

The country shown in either the proof of identity or proof of residence must not be any of the following:

• Austria.
• France and its territories.
• Germany.
• The Netherlands and its territories.
• Spain.
• The Union of Comoros.
• The United Kingdom.
• The USA and its territories.
• Any country on the FATF blacklist.
• Any other jurisdiction prohibited by the Anjouan Offshore Financial Authority.

Selfie with Identification

The selfie must show the same person as the holder pictured in the submitted identification document.

The document held in the selfie must be the same one provided as proof of identity. Its photograph and identification number must match.

Verification Outcome

If KYC verification is unsuccessful, the reason is recorded and a support ticket is created in the system. The user receives the ticket number together with an explanation.

The Account is approved once we have received all the required documents in the appropriate form.