GoldenRoo Casino Support for Aussies
Have a question about your account, a payment or a bonus? Australian players can contact GoldenRoo online through the feedback form, live chat or email. For general questions about registration, account security and gameplay, check the FAQ section first.
Live Chat
Open live chat on the website for help with account access, bonus conditions or technical issues. You can also ask for guidance on a payment or find out what information is needed to investigate your enquiry.
Email Support
For detailed enquiries about payments, account verification or an ongoing issue, contact the email address listed on this page.
Email: [email protected]
Describe what happened and include any relevant transaction references. If documents are required, ask support how to submit them securely.
Contact Form
Enter your email address and describe your enquiry in the form below. If your question concerns an existing account, use your registered email address.
Support for Australian Players
Contact our team with questions about AUD deposits and withdrawals, the payment methods available in your account and their processing times. For verification enquiries, support can clarify which identity documents are required and how to complete the submission process.
You can also ask for assistance with responsible gambling options, including deposit limits, cooling-off periods and self-exclusion.
FAQ and Help
Visit the FAQ section for answers to common questions about registration, security, bonuses and gameplay. If you cannot find the information you need, use the contact form, live chat or email to explain your question.