GoldenRoo Responsible Gaming Policy
GoldenRoo Casino aim to offer an enjoyable gaming experience while recognising our responsibility to help prevent problem gambling. We encourage every player to approach gambling responsibly and follow these principles:
- Treat gambling as entertainment rather than a way to earn money.
- Do not try to recover losses by continuing to gamble.
- Set personal limits.
- Keep gambling from interfering with everyday responsibilities.
- Only gamble when you can afford the potential losses.
- Take regular breaks from play.
Assessing Your Gambling Habits
Consider the following questions. If you answer “yes” to most of them, we recommend taking steps to prevent gambling from having a harmful effect on your life:
- Is gambling affecting your work?
- Has your gambling led to disagreements with family or friends?
- Do you consistently return to gambling to recover lost money?
- Have you borrowed funds to gamble?
- Do you regard gambling as a source of income?
- Do you struggle to keep your gambling within limits?
Where to Seek Support
The following reputable organisations provide help for people experiencing gambling-related problems. You can contact them at any time:
- Gamblers Anonymous.
- Gambling Therapy.
- GamCare.
Self-Exclusion and Cooling-Off Periods
If you are worried about your gambling behaviour, we recommend taking a break by requesting self-exclusion from your gaming account.
Self-exclusion locks your account for at least six months. During that period, you will not receive promotional material.
You can contact our experienced Customer Support team at any time to arrange self-exclusion and receive assistance. A seven-day cooling-off period is also available.
We also recommend requesting self-exclusion from every other gambling website where you hold an account.
Preventing Underage Gambling
To play at Golden Roo Casino, you must meet the legal gambling age in your jurisdiction and be at least 18 years old. You are responsible for knowing the age requirements where you live and play, and for confirming your eligibility when registering an account.
We encourage parents to take the following precautions:
- Protect computers, mobile phones, and tablets with passwords.
- Never leave a device unattended while signed in to your gambling account.
- Keep account information and credit cards inaccessible to children.
- Avoid saving passwords on your computer. Write them down and store them somewhere children cannot access.
- Install filtering software, such as Net Nanny, to prevent minors from visiting inappropriate websites.